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Terms, Conditions and Privacy

By booking the services of Crown Lane Productions Ltd you agree to abide by the terms, conditions and privacy listed here

See our COVID-19 Risk Assessment for revisions to these Terms and Conditions

In the following terms and conditions, ‘We’ and ‘Us’ shall refer to Crown Lane Productions Ltd

We endeavour to provide all our customers with the highest level of service. These “Terms and Conditions” will apply to and govern all contracts under which ‘Crown Lane Productions Ltd’, our affiliates, subsidiaries, agents or contractors acting on our behalf, agree to supply services and goods, and shall prevail over any terms and conditions of you, the client, whether referred to in your order or in correspondence and elsewhere, or implied by trade custom practice of course dealing. Any purported provisions to the contrary are hereby excluded or extinguished. No variation of these terms and conditions shall be effective unless previously agreed in writing.

Studio Prices

Prices and promotional offers are subject to change without notice. All products (including special offers and promotions) are subject to availability. In the instance that a project changes from the original quoted project, we will charge at the current daily rate for all additional work undertaken. You will be informed of this procedure. Larger projects (over 5 days in duration) require payment of a third to confirm the dates and to enter into administrative arrangements. The second third is required when all recording has been completed. The final closing instalment is required when you are fully satisfied with the end results based on the initial agreed brief. 

Once a project is underway, if it attracts the attention of a record label or other external agency who wish to input or have any element of control beyond the original agreement, we will need to re-negotiate the total cost.

Recording and Production Payment

A non refundable deposit of £100 shall be payable prior to the first session. In the event that the deposit has not been received by the agreed time, we reserve the right to cancel the session without prior notice. Larger projects (over 5 days duration) require payment of a third to confirm the dates and to enter into administrative arrangements. The second third is required when all recording has been completed. The final closing instalment is required when you are satisfied with the end results based on the initial agreed brief.  In exceptional circumstances we will consult with and/or provide the services of another engineer to fully satisfy the client brief. 

Payment terms and cancellations

All payments should be made within 15 days of the date of invoice. If payment has not been received in full by this date, we reserve the right to charge interest on any outstanding balance at the statutory rate allowed by the Late Payment of Commercial Debts (Interest) Act 1998 from 14 days after the date of the invoice. We also reserve the right to cease work for you immediately so as not to incur additional costs. 

In the case of rehearsals, cancellations with less than 48 hours notice are subject to full payment of room hire costs. Cancellations with more than 48 hours notice are subject to a 6% administration fee. 

In the case of recording, cancellations with less than (5 days) are subject to full payment. Cancellations with more than 5 may retain the security of the deposit if a new date is secured. If this rescheduled date is cancelled, or a re-booking is not possible, then the refund remains non-refundable.

Vouchers and Discount Redemption

The Refer a Friend scheme can be withdrawn at any time. The friend being referred must be a new customer (not a different member of the same ensemble/association/company/band) and they must have their booking confirmed by us before you receive your reward discount.

Preparing for your Session

When using material produced elsewhere, we must be made aware of the condition of the material ahead of the session.  This will allow us adequate time to bring the material up to the required standard.

Use of Crown Lane Studio

We operate a strict no-smoking policy on our premises. Anyone who breaches this policy will be asked to vacate the premises immediately.

In accepting these terms and conditions you agree to take due care of all property and equipment belonging to us, whether within Crown Lane Studio itself, hired by us, or loaned to you for use elsewhere. Any damages to property or equipment belonging to us shall be paid for in full within 14 days of notification of the amount owing. If damaged equipment can be satisfactorily repaired, the amount charged will be the full cost of repairs; otherwise it will be the current replacement value. All equipment is used at your own risk.

We cannot be held responsible for any accident or injury through improper use of equipment. Similarly we cannot be held responsible for any loss or damage to your own belongings whilst on our premises.

Occasionally we may take photographs of recording sessions at the studio for promotional purposes, such as for use on our website. Please advise us in advance if you or your client would rather not be photographed.

Copyright

In accepting these terms and conditions, you hereby warrant to us that any material performed by you and recorded by us is not in breach of any existing copyright, and that either: copyright to the material belongs to you; or you have obtained the necessary permission to record or use the material. We shall not be held liable for any breach of copyright. The copyright to any original material recorded at Crown Lane is the property of the artist. We also reserve the right to use short sections (up to one minute in length) of any material recorded at Crown Lane for promotional use, both on our website and in other forms and media.

Post-mix consultation

At Crown Lane Studio, we are committed to producing a high-quality recording to meet your exact requirements, as discussed in advance. Should your requirements change at any stage, you must advise us accordingly either before or during the post-mix consultation. Once the post-mix consultation has been completed, the recording will be deemed to be finalised, and any further changes must be paid for at the current rate in addition to the agreed price.

Liability

We shall under no circumstances be liable for any loss or damage or injury of any kind, whether direct, consequential or otherwise, arising in connection with the execution of a contract, or from any other cause whether or not due to the omissions of us, our staff, contractors, or agents, in excess of the contract invoice value.

Instruments and equipment brought onto the premises are not covered by our insurance. Any damage, whoever caused by, remains your responsibility.

Force Majeure

We shall not be liable to you for any loss or damage which may be suffered by you as a result of the execution of a contract being delayed or hindered or made uneconomic by reason beyond our control including, but not limited to:

(a) Act of God, or pandemic or riot, or strike, lock-out, trade dispute, labour disturbance, restriction or ban on overtime, accident, fire, flood or storm difficulty or increased expense;

(b) Failure by you to give adequate instructions, or supply the necessary information in due time;

(c) Failure by any third party to carry out their part of the work or otherwise perform their obligations when required.

Claims

All claims in respect of material, goods or non-execution of the Contract must be made in writing and received by us no later than 14 days after the date of delivery of the master disc (or digital transfer) to you, your premises or vehicle, or in the case of electronic transmission, from the date of transmission.

Data Protection (GDPR)

We’re committed to respecting your privacy. We will only use your information to provide a better experience for you, our customers. We will keep your information safe, never misuse it and never pass it on to other companies. Our privacy policy explains how we collect and use personal information. We recommend you read it in full before using this website or submitting any personal information – that way you know exactly what we’ll be doing with the information you give us. We are registered with the Information Commissioner’s Office (ICO) under registration reference ZA320974.

Storage

We keep the raw data for up to 2 years (as a Pro Tools working project) on site. After this time, only the final mixes are maintained.

Waiver

Any waiver by us of any breach of any the above terms and conditions shall be valid only if given in writing.

Law

All contracts to which these terms and conditions apply shall be governed and construed in accordance with the laws of England and Wales, and the parties hereby submit to the jurisdiction of the courts of England and Wales.

Privacy Policy

This privacy policy (“policy”) will help you understand how Crown Lane Productions (trading as Crown Lane Studio(“us”, “we”, “our”) uses and protects the data you provide to us when you visit and use crownlanestudio.co.uk (“website”, “service”).

We reserve the right to change this policy at any given time. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page.

What User Data We Collect

When you visit the website, we may collect the following data:

  • Your IP address.
  • Your contact information and email address.
  • Data profile regarding your online behaviour on our website.

Why We Collect Your Data

We are collecting your data for several reasons:

  • To better understand your needs.
  • To improve our services and products.
  • To send you promotional emails containing the information we think you will find interesting.
  • To contact you to fill out surveys and participate in other types of market research.
  • To customise our website according to your online behaviour and personal preferences.

Safeguarding and Securing the Data

Crown Lane Studio is committed to securing your data and keeping it confidential. Crown Lane Studio has done all in its power to prevent data theft, unauthorised access, and disclosure by implementing the latest technologies and software, which help us safeguard all the information we collect online.

Our Cookie Policy

Once you agree to allow our website to use cookies, you also agree to use the data it collects regarding your online behaviour (analyse web traffic, web pages you spend the most time on, and websites you visit).

The data we collect by using cookies is used to customise our website to your needs. After we use the data for statistical analysis, the data is completely removed from our systems.

Please note that cookies don’t allow us to gain control of your computer in any way. They are strictly used to monitor which pages you find useful and which you do not so that we can provide a better experience for you.

If you want to disable cookies, you can do it by accessing the settings of your internet browser. 

Links to Other Websites

Our website contains links that lead to other websites. If you click on these links Crown Lane Studio is not held responsible for your data and privacy protection. Visiting those websites is not governed by this privacy policy agreement. Make sure to read the privacy policy documentation of the website you go to from our website.

Restricting the Collection of your Personal Data

At some point, you might wish to restrict the use and collection of your personal data. You can achieve this by doing the following:

If you have already agreed to share your information with us, feel free to contact us via email and we will be more than happy to change this for you.

Crown Lane Studio will not lease, sell or distribute your personal information to any third parties, unless we have your permission. We might do so if the law forces us. Your personal information will be used when we need to send you promotional materials if you agree to this privacy policy.

John Merriman, Company Director, September 2020 (Revision 5)

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